Key Points:
- How to implement efficient methods that help make your NOC a less stressful environment
- Ways to automate tasks and resolve issues on your network with speed (via Case Study)
- Automation support solutions for the NOC through: Incident Management, Problem Management, Change Management, Performance and Capacity Management & Asset and Configuration Management.
- What tools you should be using to support automation solutions for: Performance and Capacity Needs, Compliance Issues & Maintaining Consistency, Using Event Correlation for Events, Diagnose, Troubleshoot, Collect and Report & Using REST API: Auto-open, Populate Incidents.